01 / THE PROBLEM
What the system needs to solve
Lead information can arrive from several sources with inconsistent payloads. Manual routing makes handoffs difficult to trace and repeated webhook deliveries can create duplicate records.
02 / THE APPROACH
How the pieces fit together
- Normalize and validate incoming payloads before enrichment.
- Separate qualification logic from CRM writes and notification delivery.
- Make failed steps recoverable through explicit retry and review paths.
03 / THE TRADEOFFS
Engineering is a set of choices
A visual workflow is easy to inspect, but complex logic still benefits from small tested functions and clear contracts between steps.
04 / VALIDATION CONSIDERATIONS
What to test before relying on it
Replay duplicate webhook payloads, simulate provider rate limits and verify database and CRM consistency after recovery.